Returns & Refunds


Return, refund or exchange requests must be accompanied by original register receipt in legible condition (photocopies or other reproductions are not acceptable).


In the event that you change your mind on a product or have purchased the wrong item (e.g. wrong colour decorations) and provided that you can provide legible proof of purchase you may be subject to a refund under the following conditions:

The item/s are not subject to these conditions are in the exclusions listed below.


While we do attempt to provide peace of mind with our return policy, we offer a large variety of items and some of them cannot be covered by a general refund policy. Please choose carefully when purchasing the following merchandise as our standard policies may not cover them:


Every product that we sell is individually checked by us when stocking the shelf as well as at the register when packing your order. On the odd occasion items do become “damaged” during shipping, handling, or manufacturer error. If you believe that an item has been purchased damaged or faulty you may have rights to a refund for any faulty items. You may be eligible for a refund for faulty goods in the case where:


All refunds made in-store and online will be returned via the original payment method using the original card used.

We may request that the card holder is present for refunds on a credit or debit card.

When making a return you may be required to provide photograph identification and we may record your personal information including name and contact details. Acceptable identification must include your name, photograph and be current.

Trademark of Intellectual Property Rights.

Unless lawful permission is obtained from QueenParty, none of the content on any page of this website ( is subject to modification or re-use by any other business, company, organisation, individual or third party.